Privacy Policy

Nationwide Online Privacy Policies

At Nationwide, protecting your privacy is crucial. We know you are interested in how we collect, use, share, and protect your information. We promise to treat your personal information responsibly and provide you with choices about how we use and share it. If we change our privacy policy, we will post the changes right here. This privacy statement describes how Nationwide collects, uses, and shares personal information that you provide on our website.


Collecting, using and sharing visitor information

We require you to share your personal information with us for some of our online activities, such as contact forms. Personal information is any information that identifies you. Some examples of the information that we may collect include name and contact information, such as address, telephone number, and email address. We collect this personal information when you:

  • Ask a question
  • Complete a form
  • Conduct transactions
  • Send email to us
  • Subscribe to receive emails or news feeds from us


About Cookies

When you visit this website, we may use cookies (including pixel tags or web beacons) to enhance, personalize, and improve the online experience, as well as to advertise our products and services. Cookies are small files recorded by your Internet browser that allow a website to store information on your computer or device to retrieve and reuse this information later.

We may use cookies for a number of reasons, including:

  • Recognizing your browser or device
  • Remembering your website preferences and interests
  • Collecting information about website usage and email response
  • Logging activity on our website
  • Marketing products or services to you

We do not contain or capture personal information about you in the cookies we use, but we may collect anonymous information to help us understand how many people visit our website and how they interact with it.

How to control cookies through your browser settings. All major internet browsers allow you to block or delete cookies through the privacy features in your browser. Please note that if you block cookies by selecting the appropriate settings on your browser, then you may not be able to use the full functionality of this website.

Online Marketing. We use cookies on this website for our online marketing and tracking efforts. Some ways in which we use marketing cookies include to:

  • Present ads on other websites
  • Track that you have clicked on or saw a particular ad
  • Track that you have visited a certain page on this website
  • Interacted with a Nationwide operated website
  • Opened an email that we sent you

Marketing cookies allow us to recognize your computer or device so we may display information about our products and services that may interest you on our website or as you visit other websites. Marketing cookies do not store your name, address, telephone number, email address, or any sensitive personal information. We use this anonymous information to manage our online advertising and to measure the effectiveness of our ads placed on other websites. The companies that distribute our ads are prohibited from using or sharing this information other than for marketing our products and services.

Each of the websites we use for our online marketing efforts should post a privacy statement that fully describes the advertising and data collection activities on that website. However, we cannot guarantee that all of these websites disclose this information.


Opting out of marketing. You can review the marketing cookies on your computer and opt out of interest-based ads by accessing the Network Advertising Initiative (NAI) website. NAI will check your internet browser for the presence of any active marketing cookies and will allow you to select these companies so you may opt out. NAI will also list all of its member companies, so you may opt out from interest-based advertising by any, or all, of these member companies. NAI’s opt-out tool will place a special opt-out cookie on your browser that will prevent any marketing cookies you select from tracking your online activity. You may have to opt out in the future because these opt out cookies are set to expire after five years. Also, if you ever delete all cookies from your browser, or use a new Internet browser, you will need to resubmit your opt out choices.


Site survey

Visitors can choose to use site surveys and other tools to tell us what they think about our site. We collect and use the comments that visitors provide to improve your experience on our site.


Business partners

Nationwide has business partners who help develop or service our website. They may track and keep visitor information.


Collecting, using, and sharing your personal information

We require  Crestbrook Insurance policyholders to share personal information with us for some of our online activities. These activities may include accessing your policies online, applying for products or services, and asking us questions. 

Personal information is any information that identifies you and describes your relationship with us. Some examples of the information that the Nationwide family of companies may collect from clients include:

  • Name, address and Social Security number
  • Assets and income
  • Property address and value
  • Account and policy information
  • Driver's license number
  • Financial information
  • Credit reports and other consumer report information
  • Information from applications and transactions
  • Any information you provide us
  • Public information


If you apply for a product or service, we may collect information from your consumer reports, such as your credit report or motor vehicle report. We may use an "insurance score." An insurance score uses information from your credit report to help predict your future claims. Typical items that could affect an insurance score include payment history, number of revolving, new and collection accounts, bankruptcies, and foreclosures. You may request the credit report source. 

We may also need to collect your medical information for a product or service you are interested in, to pay a claim, or to provide a service. We may share this medical information for these business purposes if required or permitted by law. However, we will not use or share your medical information for marketing, unless you give us your permission.


Sharing your personal information for servicing

We don't sell your information. When you buy a product, we may share your information with other Nationwide companies or our business partners to service your product. We may also share your information with your agent who may use your information to manage your policy or account. We may also share your information for everyday business purposes and as permitted by law. You cannot opt out of these. Some examples include:

  • Mailing your statements or processing transactions that you request
  • Subpoena or governmental requests
  • Investigating fraud


Sharing your personal information for marketing

We do not sell your information to anyone – period. Because you are a client of both us and an independent broker or agent, we have chosen not to share your personal information with anyone, except to service your product. So, there’s no reason for you to opt out. If we change our policy, we will tell you and give you the opportunity to opt out before we share your information.


Confidentiality and security

We use physical and technical safeguards to protect your personal information both during transmission and once we receive it. When you enter sensitive personal information on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL.) 
If you choose to correspond with Nationwide Private Client via email, please be careful about the information you send to us in the email. As with any public Web tool, email may not be secure so please do not include sensitive information.
We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not use it or share it in any other way. We comply with all data security laws.


Web links

Other companies or organizations may have links to their websites on our Web pages. Our website may also include social media widgets, such as the “share this” buttons and links to third party websites. These features may collect your IP address, the page you last visited on our site, and may place a cookie to enable these features to function properly. We are not responsible for how these third parties collect, use, disclose or secure the information that you provide to them. Please read their privacy policies so you can learn how their website uses your information.


Access to Personal Information


If you are a Crestbrook Insurance  policyholder, you can ask us for a copy of your personal information and correct or change it if necessary. Please send your privacy inquiry to the address below and have your signature notarized. This is for your protection so we may prove your identity. We don’t charge a fee for giving you a copy of your information now, but we may charge a small fee in the future.

You can change your personal information by calling your agent. However, we can’t update information that other companies like credit agencies, provide to us so, you’ll need to contact these other companies to change and correct your information.

Send your privacy inquiries to the address below. Please include your name, address, and policy number. If you know it, include your agent’s name and number.

Nationwide Private Client
Attn:  Office of Customer Advocacy – Privacy
One Nationwide Plaza, 3-04-101
Columbus, OH 43215

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Confidentiality for Victims of Domestic Violence

New York State Insurance Law & 2612 prohibits insurers from discriminating against victims of domestic violence. This law requires insurance companies to comply with valid orders of protection against an insured or anyone covered under an insured's policy. While the order is in place, the insurance company is prohibited from sharing the address and telephone number of the protected persons, or any person or entity providing covered services to the protected person. If a child is the protected person, the child's parent or guardian must assert these rights.


Nationwide Obligation

Except in instances where express consent  of the requestor is given, Nationwide will not disclose to the policyholder or another insured covered under the policy the: address, telephone number or any other personally identifying information of the covered individual or children residing with the covered individual. Nationwide is also prohibited from disclosing any information relating to abuse including the nature of the health care services provided to the covered individual. This information could include the: name, address, and telephone number of the provider of the health care services; or any other information that could lead to the discovery of the above information.


Where applicable, you have the ability to further protect yourself by creating a new online account with new credentials and by placing your policy in your own name.


Request for Coverage

Please feel free to submit a valid order of protection to the below listed address:

Nationwide Mutual Insurance Company
Attn: Nationwide Services of process
1 Nationwide Blvd., 1-30-403
Columbus, OH 43215
Toll Free Line: 1-877-764-0418


If the covered individual is a child, the parent or guardian may make the above  request. To revoke a request or request to receive information at an alternative address, please contact our customer service.


For more information contact:

NYS Domestic and Sexual Violence Hotline: 800-942-6906
In NYC: 1800-621-HOPE (4673)
TTY: 1-866-604-5350


Changes to Privacy Policy

We may update this privacy statement to reflect changes in our information practices. If we change our privacy policy, we will post the changes right here and notify you by posting a notice on this site prior to the change becoming effective. We encourage you to review this page for the latest information on our privacy practices.


Thank you for choosing Nationwide Private Client.  
We look forward to building a lifelong relationship with you

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This privacy statement was updated on July 17, 2015

Nationwide Insurance® Company
Products underwritten by Nationwide Mutual Insurance Company and Affiliates including Crestbrook Insurance Company. Home Office: One Nationwide Plaza, Columbus, OH.
© 2019 Nationwide Mutual Insurance Company and Affiliated Companies. All rights reserved. | Home Office: One Nationwide Plaza, Columbus, OH 43215-2220.