THE CLAIMS EXPERIENCE

We will be there when you need us the most, delivering action, responsiveness and communication in your time of need. Read what our agency partners and clients are saying about our superior claims service.

Agency partner testimonials

Claims:
"Well, hip hip hooray! The insured contacted our office to say that the claims representative and Nationwide Private Client have gone above and beyond their expectations. Thank you for making not only Nationwide Private Client 'on their side,' but for also making Hoffman Brown 'on their side.' I really appreciate you."
Hoffman Brown Company, Sherman Oaks, California

“I wanted to let you know how awesome it was to work with your claims rep. A true professional that has the compassion and sensitivity necessary when dealing with an older woman who has had some very tough medical issues. His understanding and warmth was so refreshing and appreciated. He gets a huge applause from our agency.” 
Leavitt Group, Phoenix, Arizona

Read about our white-glove claims services.

Client testimonials

Hail damage:
"With my agent’s recommendation, I chose Nationwide Private Client policies for my home, cars, personal collections and personal excess liability. A hail storm succeeded in breaking multiple custom skylights on my roof. The entire experience – from speaking with my agent, meeting with the Nationwide Private Client claims adjuster, receiving payment and getting the work done – was extremely pleasant. In a matter of weeks, I received a check and scheduled the repairs. I appreciate the effort from my agent at Reynolds & Rodar Insurance Group and Nationwide Private Client for ensuring it was not an arduous process."
Steve C., New Mexico
Read our severe storm safety tips.

Jewelry loss:
"Just wanted to take a minute to thank you for the way our claim was handled.  We went to the jewelry store and the person we dealt with told us it was the best experience they have ever had with an insurance company.  You were very professional, pleasant and easy to deal with.  Very complimentary of our claims rep and Nationwide Private Client.  My wife was very appreciative as well!"
George S., Indiana
Read our tips for protecting your jewelry.

Water damage:
"My Nationwide Private Client claims rep was professional and clear in his communication and incredibly earnest with his help and his advice. He came to my home, which helped me feel as though I was seen as a real person, not just a voice on the phone. Undoubtedly, he understood water damage and what it would take to restore my home. Even more important to me was the time and attention he gave to understanding the complicated scenario of relocating elderly people, especially one with dementia. He seemed to seamlessly arrange a comfortable stay at a local hotel for my parents and I am thrilled to say we are all back home again. I don’t want to miss this opportunity to let you know the difference he made for me and for my parents. He offered me a lifeline in a very overwhelming time. Every once in a while you come across someone who, even in the most difficult circumstances, goes above and beyond the call of duty.”
Karen L., Indiana
Read our tips for preventing water damage.

Wildfire:
Through our partner Wildfire Defense Systems, we checked on our client’s home near the Loma Fire in the Santa Cruz Mountains:
"Nationwide insurance IS absolutely on our side! Fire fighting truck just showed up to check on property. So thankful. Above and beyond. I was very happy to see them show up and certainly solidified me being a Nationwide Private Client customer for a very long time into the future!"
Shaun C., California
Find out about our wildfire solutions program.

 

Each claim is handled on the basis of its individual facts and circumstances and in accordance with policy language, including applicable exclusions, conditions and limitations.

 

Products underwritten by Nationwide Mutual Insurance Company and Affiliates including Crestbrook Insurance Company. Home Office: One Nationwide Plaza, Columbus, OH.

© 2017 Nationwide Mutual Insurance Company and Affiliated Companies. All rights reserved. Home Office: One Nationwide Plaza, Columbus, OH 43215-2220.